Question 1

I am impressed. How do I book?

Answer

We are excited that you are interested in working with us! While this is amazing we want to make sure we are the best fit for what you are looking for. In order for us to get a good idea, please fill out our Service Inquiry Form via our Get started page. You'll then be directed to book a 30-minute consult. *Make sure you read all our FAQS prior to booking.

Question 2

What is the process for design & development?

Answer

Five key elements help us stay on track during design & development 01 DISCOVERY: This is the opportunity for our team to get to you know you. From video calls to in-person meetings, we want to get to know you & your brand inside and out. We cannot provide the best results without knowing your personality and how to best convey that energy in branding and design. 02 DEFINE: Here is where we work to define your brand visually. We will transform your words into visual concepts. This is brainstorming and cultivating ideas together. 03 DESIGN: Now that we are all on the same page, this is where we get creative. It’s time to physically start the process, creating drafts, presentations and mock-ups of our creations for approval and/or feedback! We want you just as involved in this process as we are. 04 DEVELOP: Because we are partners in this branding world, we’ll work to refine everything crafted to ensure it meets the mission and accomplishes the overall goal. We use adobe software, and create high resolution images and graphics for universal use from social to billboard. 05 DEPLOY: It’s time to prepare final deliverables and put it out for the world to see the hard work and your vision finally birthed. LET's TURN UP.. YOU are READY to shake up your industry.

Question 3

What do I need for the design process?

Answer

Your completed brand homework, all web content + imagery and logins/passwords for us to gain access to the needed platforms. While we will be designing the layout of your project, we will not be serving in any capacity as your copywriter (unless booked through one of our partners). *Not having professional copy or photography can make or break your brand, truly consider hiring a professional for these areas.

Question 4

Can I update my own website when completed?

Answer

Absolutely! Every one of our web/blog designs come with a complimentary "How To" session. This is an hour where you and one of our team members sit together virtually. We will walk you through your site page by page making sure you're comfortable with updating/managing your design.

Question 5

What platforms do you use for web design?

Answer

We currently offer web/blog design via Wix, Wordpress and Squarespace! In case you're wondering, our website is via Wix! If you are leaning towards another platform that we don't currently use, ASK US...We know other platforms. These are just are preferred ones.

Question 6

Contracts & Deposits ( THE FUN STUFF )

Answer

To book your start date on our calendar, we require a signed contractual agreement and a 50% non-refundable deposit due on the actual project start date, and the remainder on the project's completion date, prior to launch. *Late fees apply to all payments not received on time. *More flexible payment plans are available upon request.

Question 7

I want to cancel ... but we have already started!

Answer

Oh no! Just as a reminder, your 50% deposit is non-refundable. We will then assess work completed to date, and will bill you according to our current hourly rate of $150/hr.

Question 8

Do you offer retainer services?

Answer

Heck yeah! LOL ( We prefer retainers to keep the brand management consistent) We offer 6 & 12 month agreements where you can book a package based upon the amount of hours you need on a monthly basis.

Question 9

How many revisions do I get?

Answer

We offer 2 - 4 revision rounds based upon the service booked. Additionally, we offer 2 rounds of edits for our personality sessions.

Question 10

I do not see the pricing for your services. What are the costs for your services?

Answer

After your 30-minute complimentary consultation with our team, you'll receive our official pricing + service guide. On average, our clients spend 4500 for Web Design, 1200 for Photography, 1000 for Logo Design, 950 on Brand Strategy and 600 in General Design.

Question 11

Do you offer any A LA Carte Services? I don't see what I am looking for.

Answer

Yes we do! Email us for one and done graphic services that you need quick and on the go. We'll be happy to create a custom quote for you. Fill out our Service Inquiry Form and let us know what you're looking for! For the larger projects our design rate is $150/hour with a $600 minimum purchase.

Question 12

What are your office hours?

Answer

Monday - Friday 11:00am - 7:00pm EST ( but they may vary on holidays and when offsite for on location projects ) #WEAREABUSYBUNCH :)

Frequently asked questions